Managed IT Services

ManagedCARE is our all-inclusive option for businesses ready to let our experts handle everything for one monthly price.

How it Works

We take over complete ownership of technology you choose and use a proactive method to manage your technology. Instead of reacting to issues, we are able to tackle it before users notice. Our proactive ManagedCARE Services will keep your network running smoothly, your data secure, and your users productive.

ManagedCARE services are available to businesses in Orange County, Los Angeles County, and Inland Empire County.

Managed CARE Server

Our network engineers constantly monitor your network and proactively fix issues.

Cut your IT spending by 30-50%, increase security, and keep your servers running smoothly.

An engineer will perform regular and scheduled maintenance on your network each month and update your virus protection, check firewall and security settings, install software patches, and security updates.

Managed CARE Desktop

We make sure your desktops are secure and running optimal at all times.

If your computers are slowing down, it can result in productivity and data losses. Our solution pro-actively monitor and maintain your desktops leading to lower downtime, reduced overall costs, and higher work productivity.

Your desktops will be monitored every second of every day with remote updates to your computers from our engineers. Anti-virus monitoring happens every 4 hours to ensure the latest anti-virus and spyware are installed on your computers. A daily spyware scan with automatic internet debris removal is included with our services.

We’ll also perform a series of system optimization tasks to make sure your computer is performing at its best.

ManagedCARE Backup & Disaster Recovery

Your data will be protected in case of a fire, earthquake, power surge, data corruption, accidental file deletion, or hardware failure.

Environmental disasters are a continuous threat to California businesses and our recovery services will restore your data quickly and automatically so you don’t have to worry.

A special NAS (Network Attached Storage) Server at your location will provide continuous snapshots of your servers every 15 minutes, automatically encrypt them, and sent off to our secure data centers to protect your data at all times. You will receive a confirmation every day that backups are performing correctly.

In the event a server fails, a virtual replica of your data will automatically upload to the NAS Server for you to access until your server is fully functioning once again. Should a catastrophe occur, your servers will be hosted virtually at our data center or a new NAS Server will be delivered the next business day with your most current data. Whether you need to recover a folder, file, email, or keep the network running during a server failure, we managed the entire process.

ManagedCARE Email Security

We make sure your firm’s email is safe from viruses and always available.

Spam and viruses are always evolving at a high rate in the millions each month.

Our pro-active approach to spam and virus protections with cutting edge technology, protects your email inbox with great security results.

We filter all incoming email for spam with a web-based spam filter for each user’s review.
Our email security solution will reduce network traffic and your risk of security breaches.
Emails suspected of malware are filtered through our solution before reaching your Exchange server.
A cloud portal will enable you to send and receive email if your Exchange server goes down.

ManagedCARE Network Security

Your network comes setup with anti-virus and anti-spyware systems to prevent attacks.

Being pro-active is the secret to securing your network security.

With ManagedCARE your network is monitored every second of every day to detect any possible security breaches or failures, top of the line firewalls, and resolving them quickly. Anti-virus and anti-spyware solutions are installed onto your network and email to prevent breaches, content filtering, and hardware replacement warranty for the length of your services.

We will also install and maintain systems that reside within the firewall as well as servers and your desktops. Network traffic is monitored and software installed to avoid slow bandwidth when streaming applications are used. Your network is also continuously reviewed for security vulnerabilities and environmental issues such as humidity, electrical, and air conditioning.

ManagedCARE On-site and Remote Support

On-site visits from your engineer when you need them, and remote support 24 hours a day.

Being pro-active is the secret to securing your network security.

We believe in a well thought out strategy for your business to grow with, continuous remote monitoring, email solutions, and data protection in order to be successful. With our infrastructure in place for your business, additional support should be minimal but we are always there if you need us. Open a ticket by 1pm the latest and get a response by end of business hours.

ManagedCARE Help Desk

Our help desk is available to answer any questions, big or small, at no additional cost.

Your IT Admin can rest knowing anyone can within your company can call in and ask questions regarding email support, data questions, computer speed, etc. to our Help Desk.

Our techs are able to immediately login remotely to your computer and help with any issues or escalate a ticket to a specialist if needed. Our support team will stay in contact with you until the problem is resolved.

Support Classification

Tier 1 -
Helpdesk
Any desktop application issues such as WorkShare, Legal Macro Packages, or even Microsoft Word that can be resolved over the phone. Any software or hardware applications issues such as connectivity, configurations, virus issues, or general troubleshooting that can be resolved over the phone.

Tier 2 -
Onsite Support
Issues that need an Analyst or Engineer to solve. A ticket will be created by our support team and handled quickly with follow up to make sure everything has resolved properly.

Tier 3 -
After Hours
We will schedule any service that needs to be performed outside of standard business hours. You will never be without emergency support.

Working remotely?
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Managed IT Services

How it Works

ManagedCARE services are available to businesses in Orange County, Los Angeles County, and Inland Empire County.

Managed CARE Server

Managed CARE Desktop

ManagedCARE Backup & Disaster Recovery

ManagedCARE Email Security

ManagedCARE Network Security

ManagedCARE On-site and Remote Support

ManagedCARE Help Desk

Support Classification

Tier 1 -
Helpdesk

Tier 2 -
Onsite Support

Tier 3 -
After Hours

Contact Us

Send Us a Message

Contact Us

Send Us a Message

Resources

Resources

Resources

Download the Guide

Protect your business with WAMS and Citrix security

Contact us for free, even if you aren’t a client.

Free Network Assessment

Are you a current client and need assistance?

Submit a Ticket for Support

Managed IT Services

How it Works

ManagedCARE services are available to businesses in Orange County, Los Angeles County, and Inland Empire County.

Managed CARE Server

Support Classification

Tier 1 - Helpdesk

Tier 2 - Onsite Support

Tier 3 - After Hours

Are you a current client and need assistance?

Submit a Ticket for Support

Tier 1 -
Helpdesk

Tier 2 -
Onsite Support

Tier 3 -
After Hours