Apple Is Recalling MacBook Pro Laptops Due to Possible Fire Hazard

Jul 26, 2019|WAMS, Inc.|

The batteries in some 15-inch MacBook Pro laptops are overheating. Find out how to check whether your laptop is affected and learn about some other Apple devices being recalled.

Apple is recalling certain 15-inch MacBook Pro laptops due to a potential fire hazard. Apple has received 26 complaints about the laptops’ batteries overheating and causing minor burns, smoke inhalation, and minor damage to nearby personal property, according to the US Consumer Product Safety Commission.

The 15-inch MacBook Pro laptops were sold primarily between September 2015 and February 2017 through Apple’s website, Apple’s retail stores, and other electronics stores. Around 458,000 were sold in the United States and Canada.

How to Determine If Your Laptop Is Part of the Recall

Not all of the 15-inch MacBook Pro laptops sold are affected. To determine if your device is part of the recall, you need to check your device’s serial number. Follow these steps:

  1. On your laptop, select “About This Mac” from the Apple menu.
  2. On the “General” tab, check to see if the model is “MacBook Pro (Retina, 15-inch, Mid 2015)”. If that is not the model listed, your laptop is not part of the recall. If that is your model, proceed to the next step.
  3. Write down your computer’s serial number, which will also be listed on the “Overview” tab.
  4. Go to the 15-inch MacBook Pro Battery Recall Program web page and enter your computer’s serial number in the box provided.

If your laptop is one of the models being recalled, you should stop using it. Apple will replace the battery for free in an Apple Repair Center. You can drop off your laptop at an Apple retail store or Apple-authorized service provider. Another option is to mail your laptop to the Apple Repair Center, but you first need to contact Apple Support to arrange it. Apple estimates that it will take one to two weeks to service your laptop.

Before you get your battery replaced, it is important to back up all the data on your laptop. If you need assistance performing the backup, give us a call.

Other Apple Devices Being Recalled

Other Apple devices are also being recalled for various reasons. Here are four other recalls issued in 2019:

  • The keyboards in certain MacBook, MacBook Air, and MacBook Pro devices are not working correctly. Letters or characters might repeat unexpectedly or not appear at all. Plus, keys might feel “sticky” or respond in an inconsistent manner. For more information about this recall, see the Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro web page.
  • The display backlight in some 13-inch MacBook Pro laptops works incorrectly or stops working entirely. For more information, see the 13-inch MacBook Pro Display Backlight Service Program web page.
  • In “very rare” rare cases, the Apple three-prong AC wall plug adapter is breaking and creating a risk of electrical shock if exposed metal parts are touched. The adapters are primarily used in the United Kingdom, Singapore, and Hong Kong. For more information, see the Apple Three-Prong AC Wall Plug Adapter Recall Programweb page.
  • The main logic board in certain 13-inch 2018 MacBook Air devices are experiencing power issues. Although Apple has not yet listed this problem on its Exchange and Repair Extension Programs page as of July 1, 2019, an internal memo to repair staff members states that they should replace the main logic board in affected devices at no cost to customers.
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