Managed IT support | Santa Monica, CA
Managed it support with wams inc. is an all-inclusive option for businesses ready to let our experts handle everything for one monthly price.
How Managed IT Services Work
We take over complete ownership of technology you choose and use a proactive method to manage your technology. Instead of reacting to issues, we are able to tackle it before users notice. Our proactive ManagedCARE Services will keep your network running smoothly, your data secure, and your users productive.
We provide managed IT support and managed IT services to companies in the Santa Monica, CA area. WAMS Inc. is a local, preferred managed IT company available to address your technology needs on an immediate and regular basis. Contact our team today to learn more!
ManagedCARE is our premier managed IT services package to free companies from worrying about their IT!
By partnering with WAMS Inc. as your managed IT company, your business can fully focus on performing core business tasks and planning for growth. Our managed IT services will handle daily support issues across your employees, assist with strategic IT deployments and solutions, and give your business an edge against your competitors.
Contact our team today to learn more about the benefits of managed IT services!
our managed it support ticket Classification
Tier 1 -
Any desktop application issues such as WorkShare, Legal Macro Packages, or even Microsoft Word that can be resolved over the phone. Any software or hardware applications issues such as connectivity, configurations, virus issues, or general troubleshooting that can be resolved over the phone.
Tier 2 -
Issues that need an Analyst or Engineer to solve. A ticket will be created by our support team and handled quickly with follow up to make sure everything has resolved properly.
Tier 3 -
We will schedule any service that needs to be performed outside of standard business hours. You will never be without emergency support.